On-site DCB break-fix maintenance

On-site DCB break-fix maintenance

Products Supportted

  • DCB validated systems and CTO L9/L10 only.

    • How maintenance is sold

  • Contracted thru Tech Data's subsidiary AVT Technology Solutions LLC. The re-seller is free to markup pricing to the end-customer.

    • Quote response time-frame

  • Target 24 hours

    • Information needed to "quote" and "contract" services.

  • The exact physical location (including name and contact information of customer reprentative)
  • BOM for quoting purposes and parts stocking
  • With the services order, a system serial # for entitlement tracking
  • Agreements are signed/executed by the VAR/re-seller. A VAR PO is required

    • How to request a quote

  • Contact your Tech Data sales team or Intel Team for Intel servers

    • Service Level Options- Annual, 3 or 5 years

       Coverage Type      Description   
       7x24x4   Telephone support available 7 days a week, 24 hours a day. On-site hardware maintenance within four hours of the time provider receives the initial service request/support call and has performed problem/part determination unless the support call is resolved by phone support or the customer has deferred service.
       5x9xNBD   Telephone support available Monday through Friday, 8:00 am to 5:00 pm local time (excluding holidays). On-site hardware maintenance for covered equipment at the contract location the next business day**. “By appointment” next business day coverage can be provided.

    Pricing

  • Quote is the re-seller price (without end-user markup).
  • Volume discounts applied. Extra-large volume deals can be customized or special bid.

    • What's included?

  • L1-3 phone or e-mail support, parts, logistics, service dispatch & on-site break-fix services. Defective part pickup by technician (or return shipping label).

    •