PRODUCT RETURN POLICY (Effective 02/01/07)

Online Return Orders Information

If you bought from Tech Data Corporation (Commercial Sales) in the US, check out Tech Data's easy-to-use online ASM Tool tool that enables you to obtain a Return Order via the Web.

If you purchased from AVT Technology Solutions LLC, a Tech Data company, (Enterprise Solutions), you may contact your returns team via email at ATS-RSC-TS@Techdata.com or submit a return request online at Business Tools

Available On-Line Tools to Help You Manage Your Returns if you bought from Tech Data Corporation (Commercial Sales):

  • ASM Tool - You can create a Query and perform a Return Request.
  • Pending RO Requests - You can locate and view the Return Requests your company created.
  • Approved RO Search - You can locate and view your company's Return Orders that have been approved by Tech Data within the past 90 days.
  • Query Search - You can locate and view the Cases created by Tech Data for any requests made for information or assistance with a product or service.
  • Return Guidelines - You can check a product's return eligibility and obtain Vendor contact information.
  • Channel Connection - You can create your initial Return Request online and check current status.

Information Required to Request a Return Order ("RO") if you purchased from Tech Data Corporation (Commercial Sales) or AVT Technology Solutions LLC (Enterprise Solutions):

To request a return order, you will need to provide the following information:

  • Tech Data Invoice Number, Order Number or Customer PO Number
  • Tech Data Part Number or Manufacturer Part Number
  • Reason for Return
  • Product condition
  • Serial Number (if the product being returned is serialized)

The following search methods will be available to help you locate an invoice so a Return Order can be created:

  • Invoice Number
  • Purchase Order Number
  • Serial Number
  • Product Number
  • Order Number
  • Customer PO Number

Returns Shipping Information:

If the return order is approved and you purchased from Tech Data Corporation (Commercial Sales), please return the product with the return order number on the outside of the shipping box to:

Data Returns Warehouse
5104 Liberty Way
Ft. Worth, TX 76177
Return Order#

AVT Technology Solutions LLC (Enterprise Solutions) utilizes multiple return warehouses. We will provide you specific return instructions, including return address, once the RMA is approved.

Basic Returns Guidelines

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions):

All product returns must meet Tech Data's return policies in order for Tech Data to issue a return order. If Tech Data has return rights with its manufacturers/suppliers, Tech Data only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of Tech Data's invoice:

  • Factory Sealed (in fully resellable condition - i.e. no stickers, markings, etc.)
  • Defective or Dead on Arrival (DOA)
  • Open - Non Defective

IF TECH DATA DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER,
THE PRODUCT IS NON-RETURNABLE.

Types of returns that you can request from Tech Data Customer Care:

  • Replacement returns of products damaged on arrival -If requested, a replacement order can be created and Tech Data ships the replacement product as soon as the product is available.
  • Cross-Shipment returns of DOA products - If you have a net-terms open account, Tech Data ships the replacement product immediately; you ship the damaged product, and the packages cross in transit.
  • Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, Tech Data credits your account. Custom-configured products cannot be returned for credit.

Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned back to the customer.

All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower. Tech Data will also add any fees assessed by the manufacturer.

For your Returns Order to be issued and honored, your Accounts with Tech Data must be current.

Products Returned Without a Valid Returns Order: Products not authorized for return shall be defined as an "unauthorized return". Unauthorized returns may be returned to you at your expense or Tech Data may, in its sole discretion, issue a credit for the current price or the cost of goods less a 30 percent handling fee. Tech Data will not be liable for any loss or damage to unauthorized returns.

Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications or any product identified by Tech Data are non-cancelable and may not be returned to Tech Data. The customer is responsible for the full payment of the order once a purchase order has been sent to Tech Data.

Additional Products Not Eligible for Returns:

  • End-of-Life Products
  • Original Equipment Manufacturer (OEM) Products

Refusal of Orders: Refused orders may be subject to a cancellation fee. Call Tech Data Customer Care at 800-237-8931 before refusing any shipment. Failure to call may result in credit refusal, and products will be returned to you at your expense.

Returns Shipping Guidelines

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions):

For Tech Data to process your return in a timely manner, please review the information and follow the procedures outlined below:

  • Use the original manufacturers' boxes and packaging.
  • Package all returns to prevent damage in transit.
  • All returns must have a return order number printed on the return shipping label
  • Do not write addresses or return order numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.
  • All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
  • All returns must be received by Tech Data within 30 days from the date the return order number is issued. Return order numbers are only valid for 30 days.
  • Tech Data do not provide call tags or shipping labels for returns unless it is a Tech Data Error.

Dead On Arrival (DOA) / Defective Returns

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions)

Provided Tech Data has return rights with its manufacturers/suppliers, Tech Data will accept the return of products as long as the RA is issued within THIRTY (30) DAYS from the date of Tech Data's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase. If you purchased your product from Tech Data GCC Americas, please reach out to Tech Data customer care for more information regarding return rights.

Manufacturer returns policies are subject to change without notice.

In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product and are unable to complete the return via our on-line tools, please call Tech Data Customer Care at 800-237-8931.

Technical Support:When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product. This service may be available to you with a small fee.

Sealed Product Returns

For both Tech Data Corporation (Commercial Sales) and AVT Technology Solutions (Enterprise Solutions)

Provided Tech Data has return rights with its manufacturers/suppliers, Tech Data will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of Tech Data's invoice.

All products must have been purchased from Tech Data and your account with Tech Data must be current.

To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns:All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee are returned to you at your expense. Credit will be issued at current pricing.

Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

Freight Damage/Shortage Guidelines

In order for Tech Data to process your Freight Damage/Shortage claim quickly and efficiently:

  • If you buy from AVT Technology Solutions LLC (Enterprise Sales Solutions) or its US subsidiaries, you are responsible for any damage, shortage or other discrepancy created by Customer, carrier, freight provider or any other third party. Please contact the carrier directly to resolve the issue.
  • If you buy from Tech Data Corporation (Commercial Sales) please ensure you have marked the POD "short" or "damaged". If the shrink wrap is not intact, please also notate that on the POD. LTL shipments received short or damaged must be notated on the POD at time of signing.
  • For small parcel or LTL shipments, all damages and shortages must be reported within 10 calendar days including the date of delivery to report the claim by contacting Tech Data Customer Care at 800-237-8931.
  • Provide Tech Data Customer Care with condition of the product, pictures of both the box and the product if damaged, tracking number, and contact name and phone number where package is located. (Address must be the same as the address where the product was delivered or the claim is no longer valid and will be denied.)
  • The carrier should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to Tech Data within 7-10 business days. Please keep this receipt for your records in case the product is not returned to Tech Data.
  • In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact Tech Data Customer Care at 800-237-8931.
  • Please be advised that if all of the above criteria are met, there is no guarantee that the claim will be approved. The above guidelines are to prove that the carrier has mishandled your freight and will be held responsible.